Guest Paging

How Your Actions Make Me Feel…

admin — Fri, 13 Aug 2010 14:35:41 +0000

Most people have probably heard the expression, “actions speak louder than words.” Well, this is especially true in business. How your guests perceive your actions will invariably impact whether or not they continue coming back, which translates into repeat sales, growing revenues and increased profits. While the case may be that advertising gets them in the door, your actions are what will keep them there as customers. The actions you take in that first encounter with the guest are going to establish a generally positive, neutral or negative first impression. One way to make a good first impression is with JTECH’s GuestAlert® paging system, which allows you to seamlessly alert guests when their table, room or car is ready. Whether you are operating a restaurant, a spa, a hotel or a car repair shop, GuestAlert says to your customers that you recognize and respect that their time is important. JTECH’s guest pagers also reduce walk-aways. Astute business owners know that a guest or customer walking out the door without obtaining the business’s services is analogous to watching money walk out the door, and likely the added consequence is that that client will not be coming back.

Customers base a lot of opinions on feelings – feelings which come from the actions that you take. Ralph Waldo Emerson once said, “What you do speaks so loud that I cannot hear what you say.” The simple act of handing a guest a Glowster® or CommPass™ pager establishes a relationship and a common understanding with that individual. Oddly enough, it is often the simple things that have the greatest impact.

Freedom to Move About

admin — Thu, 22 Jul 2010 20:50:22 +0000

Now a days, very few people go anywhere without their cell phone. As times continue to change, businesses that want to survive must adapt to meet the needs of their clients. While it may have at one point been acceptable to expect clients to sit by and wait while you handled their business, people have become much more guarded about their time. There are options available to business owners, and those who succeed are recognizing the benefits of utilizing such tools. JTECH’s Call4Sure™ makes it easy to “page” clients, customers or guests on their personal cell phones in addition to more traditional guest pagers. According to Paul Levinson, a Fordham professor of communications and media studies, “the cell phone is a conduit to things that can make dreams come true.” While Levinson was probably not talking about guest paging systems, they have given freedom and flexibility in today’s terms.

Freedom or free will, whatever you want to call it, is statistically one of the most significant factors in a person’s perceived level of happiness. Call4Sure™ is a return to freedom – the freedom to communicate in a manner that best suits your business and your clients. Technologies such as cell phone guest “paging” has expanded our scope of freedom. While it is easy for people to say they are slaves to their cell phones, a broader view brings into perspective the many benefits, or freedoms, that have resulted from the device.

Technology in Fast-Casual Restaurants

admin — Tue, 22 Jun 2010 18:18:06 +0000

Fast causal dining has thrived during recent economic woes while other restaurant sectors have struggled. A contributing factor in this success is their dedication to technology. The role of technology in restaurants was one of the many topics touched upon at the recent National Restaurant Association trade show. In a recent article, the Dallas Morning News quoted industry experts as stating “…The restaurant industry must become more tech savvy or lose a future generation of technology-minded customers.” As a leading provider of restaurant specific communication systems, JTECH understands the positive impact effective technology can have on your business.

JTECH successfully works with many fast casual concepts and venues because these establishments experience queuing situations where traditional wireless restaurant paging applications have excelled. JTECH’s communication systems combine simplicity and versatility to provide a high level of functionality in a variety of different areas. Whether your fast casual restaurant uses counter-service or runner-delivery, JTECH’s GuestAlert® communication system, puts the tools to operate more efficiently into your hands. The pagers create a “feel good” for the guest, confirming that they will be served or called promptly. This allows guests the freedom to get self-service beverages and relax at a table, booth or patio seat while waiting for their meals.

Additional GuestAlert Benefits

Reduce Chaos at the Counter
Improve Efficiency
Increase Speed of Service
Reduce Labor Expenses
Maintain Food Quality
Eliminate Annoying Overhead Paging
Alert Guests Silently
Maximize Store Revenues

Maximizing Your Customer’s Time

admin — Wed, 09 Jun 2010 19:46:06 +0000

With the growing popularity of Internet shopping and consumers making fewer in-store visits, retailers can’t afford to provide anything less than the highest level of customer service in the store. It has been claimed that long waits negatively impact customer perceptions and evaluations of an in-store experience because it reduces their perception of service quality overall.

When your customers are waiting for services, JTECH’s PeopleAlert system gives you appropriate and necessary tools to free up your customers to shop. By utilizing the PeopleAlert system with ShopperPass™ pagers, you can use simple, cost-effective technology to convert a potential weakness into a sales opportunity. When these sales opportunities generate impulse purchases, you see growth on both the top and bottom lines.

Additional PeopleAlert Advantages:

Improve customer experiences by allowing them to shop while waiting
Increase impulse purchases
Reduce noise & chaos by eliminating overhead paging
Enhance customer perceptions and evaluations
Increase same store sales by maximizing customer visits

Guest Pagers: Providing Versatility in Uncertain Times

admin — Wed, 12 May 2010 17:37:22 +0000

“Fast causal” dining has weathered the recent economic woes better than traditional casual dining as customers have tried to maintain dine out frequency by shifting down to less costly options. These same fast causal venues also experience guest queuing situations where traditional wireless restaurant paging applications have excelled.

Whether your fast casual restaurant uses counter-service or runner-delivery, GuestAlert for Fast Casual puts the tools to operate more efficiently into your hands. The pagers create a “feel good” for the guest, confirming that they will be served or called promptly. This allows guests the freedom to get self-service beverages and relax at a table, booth or patio seat while waiting for their meals.

Additional GuestAlert Benefits

Reduce Chaos at the Counter
Improve Efficiency
Increase Speed of Service
Reduce Labor Expenses
Maintain Food Quality
Eliminate Annoying Overhead Paging
Alert Guests Silently
Maximize Store Revenues

Whether JTECH pagers are used to form a concrete bond between an establishment and a waiting customer or to simply streamline food delivery, they are a powerful service differentiator in the competitive restaurant business. The faster and more efficiently you’re able to tend to your guests’ needs, the more likely they’ll turn into more loyal, repeat customers for you.